Frequently Asked Questions

1. How do I buy or place an order from your website?

The process is simple and the same as with most online shopping sites.

To buy or place an order, visit our shop and select your doll. Click ” Add to Card “. You can add more than one product to card. Then, click “View Card” and “Proceed to Checkout”. Enter your shipping information, select your payment method, then click on “Place Order”. You will automatically receive an email with your offer details. Make your payment and wait for the delivery.

Kindly email for support at info@realisticreburns.com if you need help placing an order or concerning payment and shipping.

2. What payment methods do you accept?

We accept major Credit Cards, PayPal, Cash App, Zelle, Apple Pay.

3. How do I track my package?

You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package.

4. When Will My Order Arrive?

After placing your order, it will arrive in 1-3 days throughout the United States, and 3-10 days globally.

5. How do I care for my doll?

We ship with a complete guide to assist you in caring for your doll.

6. Do you have dolls that are perfect for kids under 14?

Yes, All our dolls have been safely tested for kids 3+.

7. Are your dolls posable?

All babies can pose, they have flexible limbs.

8. Do you have dolls with rooted hair?

Each baby’s shape is one of a kind. Some dolls are hair rooted, some are hand painted, you can easily get this information in the product description.

9. Are Customs and Duties Fees included in the price of my order?

Yes, only for customers in the United States. Globally, no. Here, customs and duties fees are beyond our control. These fees are the sole responsibility of the customer and must be paid upon receiving the package. The exact amount varies depending on the country and the items included in the order.

Have more questions? Contact us at:

Email: info@realisticreborns.com